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Privacy Statement

During your visit to our website, we aim to provide you with optimal service by offering relevant content that meets your needs. We strive to provide you with the right information before and after your visit to our website. To ensure that we can inform you adequately at all times, we may collect data from you in certain cases. It is important for us that you know we handle your data with care. Therefore, we explain in this privacy statement why and how we process your personal data.

  1. Who are we? We are Leadbot widget: a software company located at Steenakkerstraat 13, 5688 DJ in Oirschot, the Netherlands. With the Leadbot widget, we convert website visitors into leads in a customer-friendly manner, including via WhatsApp, phone, in-store visits, bookings, appointments, or quote requests. A comprehensive package with optional extras such as a Cookie Consent Banner, videos, and more. Leadbot widget is responsible for collecting and using your personal data as described in this privacy statement.
  2. What personal data do we process? We may collect and process the following categories of personal data:
  • Name and other identifying information: For example, your name, gender, date of birth, race, IP address, nationality, and country of residence.
  • Your data: Your personal data is used for account management, payments, and registration, including contact details such as address, phone number, and email address. When registering for a service, subscription, or account, we also collect login information and other form information. When making appointments, registrations, responses, or purchases, we process your data, such as name, address, phone number, email address, purchase amount, and date of contact. We may also use your IP address and browser user agent string to detect spam. Any additional services, products, and assistance you take are also processed. We may provide an anonymized string of your email address to the Gravatar service to check for usage. Your profile picture may be visible to the public after approval in comments. More information about Gravatar’s privacy policy can be found here: If you have an account on this site or have left comments, you can request to delete all your personal data we have, except for those we need to keep for administrative, legal, or security purposes.
  • Our communication with you: If you send us an email or chat with us via social media, Leadbot widget, or online, we record this communication.
  • Information collected when you use our websites, apps, and other digital media: When you visit our websites or use our apps, we collect your IP address, browser type, operating system, referring website, browsing behavior, and app usage. We may receive automatic notifications when opening newsletters or clicking on links therein. With your consent, we may also receive your location data and access certain data on your mobile phone and/or other devices. See below for more information on cookies.
  • Information collected when you use the App: When you use the app, we specifically request your permission to share your location and permission to send (push) notifications. These push notifications may contain both commercial and service messages. In addition, information about app usage and anonymized user data is collected. This information is analyzed and used to improve the app.
  • Information related to social media: Depending on your social network settings, we may receive information from your social network provider. For example, if it is possible to log in to our services with an account from a social network (e.g., Facebook or Instagram), we may receive your social network profile, including contact details, interests, and contacts. More information about the personal data we receive from your social network provider and about changing your settings can be found on the website and in the privacy policy of the social network provider.
  • Information you share with us: You may choose to share information with us, such as when you respond to us on Facebook, complete a customer survey, or sign up for a promotion.
  • Media: When you upload images to the website, you should ensure that there are no embedded location data (EXIF GPS) in the images. Visitors to the website can download and extract all location data from images on the website. The images you upload are stored and linked to your account and/or other services.
  • Important information about media and errors: We strive to present the reality and intended prices on our website as accurately as possible. Any errors that arise and are recognizable as programming or typographical errors never constitute a basis for claiming delivery. Despite our efforts to keep the website as up-to-date as possible, we cannot accept liability for any incomplete or incorrect information on the website. We reserve the right to change, remove, or repost these materials without any prior notice. We do not accept liability for any information on websites to which we refer via hyperlinks.
  1. Cookies and similar technologies We and third parties use cookies (and similar technologies) to analyze the website, make it more user-friendly, and show you relevant offers on and off the website.
  • What are cookies? Cookies are small text files that are stored on your computer, tablet, or phone. We use the term ‘cookies’ for convenience as an umbrella term; this includes, among others, cookies, web beacons, and javascripts. Cookies are automatically deleted from your device. This means that some cookies are deleted at the end of your internet session, while others are retained for shorter or longer periods. Our cookies can be divided into three types:
    • Necessary and functional cookies: Essential for basic functions such as page navigation and logging in to the website. Without these cookies, the website will not function properly. They also remember your preferences, such as language or region settings, to provide you with a personalized experience.
    • Statistical cookies: These cookies help us understand how our website is used. The information collected with these cookies is processed anonymously by us.
    • Marketing cookies: With these cookies, we can provide relevant and personalized offers based on your browsing and clicking behavior via various channels, including on third-party websites. Furthermore, cookies may be placed by third parties through a visit to our website. These cookies are placed by third parties because, for example, we use embedding on our website.
  • Deleting and refusing cookies: You can delete previously placed cookies and refuse to place new cookies via the browser settings on your computer (Internet Explorer, Mozilla Firefox, Google Chrome, Safari, Opera).
  • Necessary and functional cookies: These cookies are essential for the proper functioning of the website/app and are always placed. You cannot refuse your consent to these cookies. Additionally, when you leave a comment or log in to our site, you can choose to save your name, email address, and website in cookies for your convenience. This means you do not have to enter this data again for subsequent comments. These cookies are stored for one year. When you log in, some cookies are also set to remember your login information and screen display choices. Login cookies are retained for two days, and screen option cookies are retained for one year. If you select the “Remember me” option, your login session will remain valid for two weeks. Logging out of your account will delete login cookies.
  • Statistical cookies: Anonymous data about browsing behavior is collected via Google Analytics on this website. This allows us to see how visitors like you use the website. We use this information to make informed decisions about the layout of our website and to optimize its operation. Additionally, we use the Enhanced Conversions feature to improve measurement accuracy. We use these functional cookies (including for security, fraud prevention, and error detection in site operation) and (limited) analytical cookies (measuring usage). These cookies are necessary for the proper functioning of the website/app and are always placed. It is not possible to refuse your consent to these cookies. If you do not want your anonymized data to be sent to Analytics, you can use the Google Analytics Opt-out Browser Add-on. The add-on prevents Google Analytics JavaScript code (ga.js, analytics.js, and dc.js) from sharing visit activity information with Google Analytics.
  • Marketing cookies: Additionally, we use advertising and behavior cookies (mainly to personalize advertisements and content). You can refuse your consent for these cookies. If you consent to this category of cookies, we will process the personal data we collect with these cookies in accordance with the provisions in this privacy statement. These cookies, collected by both external platforms/parties such as Meta and other lead generation and/or optimization tools, are referred to the statements provided by these parties on their own website. Note that these statements may change regularly. We have no control over this and are not responsible for the actions of these parties. You can adjust your cookie consent at any time via the Leadbot widget.
  • Embedded content from other websites: Articles on this site may contain embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor had visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
  • Lifespan of cookies: Some cookies are automatically deleted when you close your browser. However, other cookies are stored for a longer period and can be read during subsequent use of the services. For cookies from third parties, we refer to the cookie statements provided by these parties on their own website.
  • Cookie consent: By accepting the cookie consent “Agree,” “Necessary Only,” or by setting personal preferences, Necessary, Preferences, and Statistical cookies are automatically activated. These cookies are essential for the proper functioning of the website/app and are always placed. You cannot refuse your consent to these cookies. If you prefer not to send anonymized data to Analytics, you can use the Google Analytics Opt-out Browser Add-on to prevent this. For Marketing cookies, you have the choice to enable or disable them. You can adjust your cookie consent for Marketing cookies at any time via the Leadbot widget.
  1. Why do we process this personal data? We process personal data for the following purposes:
  • To provide our services: To handle your subscriptions and products and offer your purchases, we need to process most of the information described above. For example, we need your contact details.
  • To offer our online services and mobile apps: Some of our online services and apps use your location, for example, to show you the nearest interesting location. Furthermore, we streamline the use of our online services or apps by analyzing the data we collect about your use of our digital media and combining it with information collected via cookies and similar technologies (see above). This allows us, for example, to determine which digital channel (email, social media) or device (desktop, tablet, or mobile phone) you prefer so that we can tailor our communication accordingly.
  • To communicate with you: We use your contact information to communicate with you, answer questions, or address complaints.
  • For statistical research: We use automated tools to conduct statistical research into general trends in the use of our services, websites, apps, and social media, as well as the behavior and preferences of our customers and users. To conduct our research, we may aggregate and analyze the various types of data as described above. We only use aggregated data and do not use names, email addresses, or other directly identifying information. We may also combine such aggregated data with information we obtain from public sources. We will not use sensitive data for this statistical research without your consent. Through statistical research, we can develop better services, products, facilities, and offers, provide more accessible customer service, and improve the design and content of our websites and mobile apps.
  • For direct marketing purposes: We use your personal information to send and show newsletters, offers, and other personalized marketing messages to you. To determine what is relevant to you, we use automated tools to analyze your personal information. We may use and combine the information described above for this purpose. The results of our analyses, together with those of third parties, are used to tailor our marketing messages to your specific interests and preferences.
  • For personalized advertisements in other media: We may participate in the Meta Custom Audience program or similar programs from other advertisers. In such a case, we share your email address or another way to recognize you. This allows the advertiser to show you a personalized ad instead of a general one.
  1. How long do we retain your data? Your personal data is kept for as long as necessary for the purposes described in this privacy statement or as required to comply with administrative, legal, and regulatory requirements and to resolve disputes.
  2. Disclosure or sharing of data with third parties We may disclose or share your personal data with third parties for the following purposes:
  • For the support services we offer: We use third parties, such as IT suppliers, social network providers, marketing agencies, payment providers, and credit card companies, to provide our services.
  • To enable you to benefit from the services of our partners: We may share your information with partners to enable you to benefit from the services of these partners if we integrate or offer these services in our own services and apps. Although we carefully select our partners, they have their own privacy statement regarding how they use your personal data.
  • Account: When you request a password reset, your IP address is included in the reset email. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users who register on our website (if applicable), we also store the personal information they provide in their user profile. All users can view, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also view and edit that information. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
  • Spam detections: Visitor comments, completed forms, and contact moments may be checked through an automated spam detection service.
  • Third-party websites: Our website and mobile apps may contain links to third-party websites. If you follow these links, you will leave our website or mobile apps. This privacy statement does not apply to third-party websites. We accept no liability for the use of your personal data by these third parties. Your use of these websites is at your own risk. For more information on how these third parties handle your personal information, please refer to their privacy statement.
  1. Automated decision making Automated decision making may be used when purchasing a subscription. For example, when concluding an online subscription, entering a date of birth leads to automatic decisions.
  2. Your rights Do you want to view or correct your data? You can adjust your personal data via your account with us or with third parties such as payment providers and view your recent purchases. Do you want to delete your account? Then send us your email address, and we will ensure that all data associated with that email address is deleted. Do you only want to unsubscribe from the Newsletter? This can be done via the unsubscribe link in each email.